I have two Schlage touchscreen deadbolts. One of them is working 100% of the time without issues. Other one, is actually slightly newer, and it is offline 75% of the time. But when I do lock or unlock from the app, or operate the lock physically, then the device shows online in smartthings app. But it does go offline after sometime. Both the locks are 5ft apart, so I don’t think it’s the connectivity issue. And there is no modem or any other device near the locks that can interfere with the signals. BTW. I have Samsung Connect Home 3pk, and I am using 2. One of them is only 10 feet away from the locks.
I hope someone has a solution to this. Thanks in advance.