So I have a Schlage Connect electronic deadbolt with keypad paired to my SmartThings Hub. The keypad went dead (no illumination, can’t enter codes, etc.) but I can still remotely unlock/lock the deadbolt via my SmartThings Hub/App. My app indicates that batteries are at 99%. However, if I replace the batteries, the keypad comes back to life and everything works fine. This has happened several times. How can there be enough battery power to operate the deadbolt but not the keypad? Any thoughts?
I already emailed Schlage. Haven’t heard back yet but I’m expecting some stock response like “replace the batteries” or “reset the device”.