Sorta. SmartThings was reporting my lock battery was 1%. I changed the batteries in the lock like I’ve done a few times before…
After I replaced the batteries the keypad no longer works or even lights up. The lock still reports 1% in ST. But oddly the lock status still works and is accurate in ST. If I lock it ST reports it’s locked and vice versa.
I have the Schlage BE369NX lock and using the universal z-wave lock device handler v2.9.0 - I believe this is by @RBoy. I’ve tried changing the DH but that didn’t seem to help.
Anyone have any ideas? Is this a software or hardware issue?
I would recommend calling Schlage support. I have read that they provide excellent support. I would also check to make sure that the keypad cable is hooked up tightly to the back of the door. I know it is connected in the same area as the battery and maybe it came loose.
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RBoy
(www.rboyapps.com - Making SmartThings Easy!)
3
You sure you didn’t enable vacation mode on the lock which disables the keypad
Thanks guys, was hoping it was vacation mode but the keypad doesn’t light up or respond in anyway even when I plug in the programming code. Doesn’t look like the wires got loose in any way either. I’m reaching out to Schlage support.
Frustrating that changing the batteries would brick this thing.
For those following at home, I took the lock apart, put it back together and bam! Fixed. I’m guessing @ritchierich was correct. The keypad cable was loose.
After changing and checking the batteries for power, I observed the connections inside the battery container were slightly corroded. Using some emery cloth I cleaned them, and applied electrical connector anti corrosion spray. Immediately the lock came back to life.
Hey everyone, I had the same issue. What I discovered is that the power cable to the 9v snap connector for the lock had the smallest cut in it near the snap connector.
When I disassembled the lock, the cable came free completely.
I have eight of these Schlage Camelot deadbolts and all of them are doing this exact same thing (they don’t respond after changing the battery). Seven of them I found out if you change the battery and wait about half a day, they will eventually start working. One of them never came back alive. I did what someone suggested and took things completely apart and put things together again but it was still dead. I also looked at the 9v connector like the last post suggested but the soldering was still intact. So I bought an exact same model and started to switch things out one part at a time to see what exactly failed. I found out that it is the battery pack holder that failed (not the 9v connector). Loading the same batteries from the old lock’s battery holder onto the new lock’s battery holder caused everything to light up and work. Not sure why that is the case because there is no residue from a leaking battery causing the holder to fail; without breaking open the plastic of the case to find where the failure is, I’m not sure what is causing this part to fail in multiple units. Luckly that is the easiest part to replace because it is designed to literally come out and you can drop in a replacement.
I had the same problem. My lock went dead and I replaced batteries. First thing, the wires are fragile. Second thing, look at the position you put the batteries in. If it’s not working flip it around. Finally, push the connector to the battery pack (the part that looks like a 9v battery adapter). For some reason, when I did that everything worked.
This was after changing batteries, fiddling around, etc. good luck!
Changing the battery holder totally fixed my lock. I couldn’t understand why changing the batteries broke my lock until I read your post. Strange that the battery holder failed. It looked totally fine. I had a backup unit in my garage and put the same batteries in the new holder and my lock came back to life!!!
