I know this isn’t a SmartThings related issue but was hoping owners of this lock could help.
I got a low battery indicator on the lock. So I added brand new batteries. After adding the new batteries the lock doent respond to any keypad touches or the enroll button.
I’m definitely missing a step but a asked a neighbour with the same lock and they said they don’t do anything after adding batteries.
I even swapped a completely different set of batteries and no luck. I checked the battery orientation, made sure it was in properly and all.
I even tried the factory restore instructions but it doesn’t work if there is “no power”.
Anyone have any advice?