I know this isn’t a SmartThings related issue but was hoping owners of this lock could help.
I got a low battery indicator on the lock. So I added brand new batteries. After adding the new batteries the lock doent respond to any keypad touches or the enroll button.
I’m definitely missing a step but a asked a neighbour with the same lock and they said they don’t do anything after adding batteries.
I even swapped a completely different set of batteries and no luck. I checked the battery orientation, made sure it was in properly and all.
I even tried the factory restore instructions but it doesn’t work if there is “no power”.
Is it possible that you severed one of the relatively fragile leads from the battery pack to the circuit board? I would see if you can remove the large cover and do a visual inspection…worth a try!
Thanks for the reply, I took the entire thing apart inspecting it carefully. Gave up…then reattached the battery pack, and saw the Schlage button light up.
The battery connection is not secure and I had to press down hard for it to power up.
Poor design in my opinion. I think I’m going to call Schlage and see if I can replace under warranty because the slightest door slam could loosen the connection.
Inspect the connections on both the wire lead from lock and the battery terminals to see if something is bent incorrectly. This is an issue with 9Vs in general that I have dealt with for many many devices that use them. A pair of needle nose pliers can quickly fix the issue. If loose you can carefully crimp the terminal to tighten it.
I know this is an old thread but I just wanted to add my recent experience. I had the same issue and my problem was the positive terminal on the battery box wasnt making a solid contact with the AA battery.
To test this I used a multimeter and tested the voltage across the battery box terminals and it was negligible compared to inserting the tip of the multimeter lead through the battery box connector and making direct contact with the battery (through the small hole in the battery box connector).
To fix it, I used some silver solder and added a nub of solder to the battery box connector, where the battery terminal meets the battery box terminal (inside the battery box). You want to use caution when doing this, applying too much heat will melt the plastic battery box and shift the terminals.
If you are going to do this repair yourself, make sure you remove all of the batteries from the battery box before attempting. I take no responsibility of you damage your lock.
Same issue here. Energizer batteries have a slightly longer positive nipple. I replaced batteries, but used duracel, didnt work. I noticed the positive wasnt making contact to the AAAs, so used tin foil to extend the connection and it worked fine. Bad design here by Schlage.