Schlage Camelot Connect pairing

[wpascarelli]

Just plugged in my smartthings hub. I have a number of Schlage Connect locks installed in my home so I unscrewed one of them from my door and brought it close to my hub and entered the programming code and it was found by my Smartthings app. I now have a page in the ST app that shows the lock and options to lock and unlock it. However, these options are not doing anything. I click them and it says Locking/Unlocking in the app but the lock does not do anything or make any sounds. I deleted the lock and performed the pairing again. Then I restarted the app and reinstalled the lock in the door but the lock still is not responding to the commands of the app. Am I doing something wrong? Or is there a known issue with a fix for this?
Also if I have other locks already installed in doors, I assume that there is no easier way to pair them with the hub, aside from unscrewing them from the doors and bringing both sides of the lock assembly next to the hub?
And finally, once I get the lock and unlock features working through Smartthings, where can I find options to add and edit user codes for the lock?

[JDRoberts]

Where these previously attached to a Nexia controller? If so, a number of community members have reported that you have to go through a special process for those:

FAQ: Pairing Schlage Z-Wave Locks

How to fix a Schlage lock that will not pair. The lock will pair if to far away from the HUB, but not work. It will say that there is a security violation. The following procedure must be done exactly to work. It took me more that a few hours to find what worked. The reset lock command will not reset the Z-Wave part of the lock, a exclude must be done. Some times the remove lock from the app will work but not all ways. The lock needs to be installed in the door. Do a reset by removing the battery and holding down on the Schlage button on the out side of the door and connect the battery. The lock will blink twice. Enter a default unlock code as read from back of the lock or book. The lock will go thought a calibration. Extend the bolt on the lock by pressing the Schlage button on the outsi…

[JDRoberts]

As far as adding lock codes once you have it paired, see the following:

FAQ: How do I add / delete user codes on my new Schlage Connect lock?

I just bought a Schlage Connect deadbolt. I had seen somewhere (the Schlage site?) that when I have a smarthings hub I can manage it, including user codes, remotely. I had no problem adding it to the hub, and I can now lock / unlock the door. But I see no way to do anything else with it. I do see a project or two listed in the forum that might work, if I install an IDE, grab some code from github, etc. I can do that if necessary, I guess, but it’s not at all what I had in mind. I had expected it to just work. Was I misguided? If I really do need to do a more nitty gritty installation, where should I start? Thanks, in advance, for any help with this.

[wpascarelli]

Thanks for the quick reply. No, these locks were never connected to any other internet connectivity. I had installed them in my doors and programed them with codes manually on the keypad and used them without any internet connectivity.

[JDRoberts]

@wpascarelli

Thanks for the quick reply. No, these locks were never connected to any other internet connectivity. I had installed them in my doors and programed them with codes manually on the keypad and used them without any internet connectivity.

OK, then it could be a range issue. How far is the lock from the hub? And what is the closest Z wave device to the lock other than the hub ?

[JDRoberts]

Also, see the following, although it sounds like you may have already gotten past this step:

Schlage Touchpad Deadbolt Setup Instructions

Hi Smart Things! I just wanted to make you aware of a slight tweak needed in your set up messaging for the Schlage Connect Camelot Touchscreen Deadbolt with Built-In Alarm, in this FAQ link: This post says: While the Hub is searching, bring the lock within 10 feet of the Hub, then: Press the Schlage button on the lock Enter your 6-digit programming code Press the Schlage button Press 0 You do not press the Schlage button after you enter the 6 digit code. You simply press 0 after inputting the code and you are good to go. Just thought it might help someone else save a couple minutes of headache. Thanks!

[SBDOBRESCU (Bobby)]

I think is not you. I am having issues with a zwave sensor. I just excluded it and include it and none of the sensors within the device are actually working, and the motion stays as active.

[wpascarelli]

I have no other items. As I said in my post, I connected the smartthings hub and then without having any other zwave or smartthings devices, I unscrewed my lock assembly from the door and brought it right up to the hub, within a foot or so. The hub/app did not have any trouble finding the lock.

[JDRoberts]

@wpascarelli

I have no other items. As I said in my post, I connected the smartthings hub and then without having any other zwave or smartthings devices, I unscrewed my lock assembly from the door and brought it right up to the hub, within a foot or so. The hub/app did not have any trouble finding the lock.

Right, but when the lock is on the door, how far is it from the hub?

And just to be sure, you have the v2 hub, correct?

[wpascarelli]

I have a v2 hub. When this lock is on the door it is maybe 30ft from the hub. However, I was initially attempting to make the app lock/unlock the lock while the lock was not on the door, while it was next to the hub, right after I paired them, and it was not working there either.

[wpascarelli]

I fixed it. I went around and paired my other 2 Schlage locks with the smartthings app successfully and I was able to lock/unlock the doors using the app. I then tried several things including doing a factory reset of the problematic lock and performing a network reset. I think that is what worked as I then paired it with smartthings again and the problematic lock now works fine using the smartthings app.