How to fix a Schlage lock that will not pair. The lock will pair if to far away from the HUB, but not work. It will say that there is a security violation. The following procedure must be done exactly to work. It took me more that a few hours to find what worked. The reset lock command will not reset the Z-Wave part of the lock, a exclude must be done. Some times the remove lock from the app will work but not all ways.
The lock needs to be installed in the door. Do a reset by removing the battery and holding down on the Schlage button on the out side of the door and connect the battery. The lock will blink twice. Enter a default unlock code as read from back of the lock or book. The lock will go thought a calibration. Extend the bolt on the lock by pressing the Schlage button on the outside of lock. Bring the Hub within 1 foot of the lock ( I used a long network cable). Go the the z-wave utility in the app. Issue a general exclude. Enter the programming code on the lock then go to exclude mode by entering 0 in the lock. The light on lock will blink faster. Magic will occur. Make sure that the green check make appears. The app will say one device excluded.
It will pair now.