Scenes missing and device duplication in Google Home

I’m having two related issues with my home’s SmartThings to Google Home integration. They both stem from trying to get my wife access to the scenes I’ve created in SmartThings.

Main issue: Everything in SmartThings is available in my wife’s Google Home app, except scenes.

Secondary issue: In trying to get my wife access to our scenes, I added her in SmartThings and she then connected her SmartThings account to her Google Home account which did add the scenes, but created duplicates of all of our devices.

Question: How can my wife get access to our SmartThings scenes without having to created duplicates of everything else?

Hey there! @bmdcs, I’m sorry to hear that you’re having issues with duplicates showing in the Google Home App. I’d be happy to recommend some suggestions to try.

Main issue: Everything in SmartThings is available in my wife’s Google Home app, except scenes.

When this symptom was occurring and Smart Things devices were displayed who’s Smart Things Account was linked? Yours or your wife’s account? I would assume you would need to be logged into yours, as she did not create the scenes or have access to the account as a member at that point in time.

If I remember correctly, the command to use while logged into your account to sync between all linked providers was “Google, Sync my devices”. It should announce the names or number of providers that it syncs devices with.

Note - When adding a member to Smart Things, it gives them full access to control all devices and scenes.

I added her in SmartThings and she then connected her SmartThings account to her Google Home account which did add the scenes, but created duplicates of all of our devices.

I believe this is where the duplicates came from, two accounts with access to all the devices and scenes were integrated into your Google Home account. Whereas you only need your account linked, and synchronized.

Can you try the following steps:

  1. Completely remove her ST account from Google home
  2. On her device logging in with your ST credentials
  3. If the scenes do not display, try using the command “sync devices”.

Do you notice any change in the symptoms once her account has been removed, yours added, and the devices now synced?

I hope this message finds you well!

^SamsungZell