After losing all my stuff because Samsung changed my account. I am in the process of putting all my stuff back in to my SmartThings Hub. I am having a lot of difficulty getting my Samsung SmartCam to connect to SmartThings. I reset the camera. I logged into the Smarcam app entered my credentials. No…

[image] Samsung Smartcam Devices & Integrations Hi all, I just found out that Smartcams are not supported anymore! They are gone from the list Read the last post in the following thread [image] Connect Smartcam HD Plus Connected Things I rec…

Yesterday when I lost all my stuff because of Samsung changing my account to a Samsung account. The SmartCam was in my hub no problem. Now I can’t reinstall it. You may be correct. Maybe this is why I’m having such difficulty installing it in SmartThings. Thank you for the assistance I do appreciate…

I finally received an answer from the Smartthings help desk…in a nut shell…Samsung no longer support their own camera’s!!! Sorry about that…can always use the Camera software…good luck getting your money back…ta ta. I am seriously starting to regret buying the Smartthings hub…if I start buying “th…

I email support after losing all my stuff in SmartThings Hub because of the account change. When I was installing my stuff I could not install my SmartThings camera. I told them about it. They were able to put the camera back in Marketplace for me and I was able to reinstall my camera. They’re calli…

I mean Samsung Smart cam HD pro camera I was able to reinstall it after contacting support. They put it back in Marketplace for my account and I installed it from there

Good luck everyone. I’ve spent 4 hours trying to get samsung to add this camera back to my system after they deleted it with no luck

I spoke to them and they put it in the SmartThings app again under cameras and then I was able to reinstall it with no problem

Was that recently? I just got off the phone with them an hour ago and the guy I spoke with talked to his supervisor and they said they won’t do it anymore

It was about 5 months ago I never spoke to them on the phone we spoke email. There was very nice to me and they put it back in the smartthings app in marketplace. And to this day the camera is still in my smart things app in marketplace

Samsung SmartCam help

Devices & Integrations

jkp August 6, 2018, 5:37pm 2

Read the last post in the following thread

Topic		Replies	Views
Connect Smartcam HD Plus Connected Things	27	7916	March 7, 2019
Samsung SmartCam HD Pro - SNH-6410BN cannot add to Smartthings V2 hub Devices & Integrations	22	8539	January 21, 2019
Re-connecting SmartCam HD to SmartThings Hub v2 Devices & Integrations cameras	6	2997	October 1, 2018
Samsung SmartCam integration Connected Things	13	8584	August 21, 2021
Camera problems Connected Things	5	4315	November 18, 2017

Samsung SmartCam help

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