Samsung Smart TV T&Cs not downloading

Devices & Integrations
1

This maybe the wrong forum but I am desperate.

I have three Samsung Smart TVs, one as new as 2022. All of a sudden they will not display the apps (e.g. Prime, Netflix…). Each time I try to launch an app I get the message that I must agree to the T&Cs via a setup button. The T&Cs will not download.

I have read the previous posts on this issue. I have reset the TVs, reset my network, on the phone with Samsung support for hours. Changed the DNS. Called my ISP. Even had a friend come in a analyze my network. To no avail! I can’t think of anything else to do and neither can Samsung support.

2

I believe you are posting in the wrong forum. This forum relates to SmartThings, which has some overlap with Samsung Smart TVs but your question is not SmartThings related.

3

Agreed. Like I said, I’m desperate for help. Apologize for the interrupt.