Samsung had to reset hub, lost paring with most devices and I'm unable to pair them again

[RonV42]

I had my hub “self reset” using a Samsung team and one support person was able to work with me to restore my devices without having to create new ones. The process is in beta but it does work I hope they eventually release it to the public so folks can restore without losing things they configured.

Hub showing offline and insactive on devleopers site

Just wanted to give a update that finally the replacement hub showed up this week from Samsung. I scheduled the transfer for this Saturday and the tech Luis called right on time. In order to make the transfer work he had to do many things. First he needed the welcome number from the old hub and the welcome number from the new hub. He then had me power on the new hub and when he saw it was able to transfer my configurations The hub then did a series of updates, firmware, data, and a couple of reboots. After he verified that everything was transferred we started the device re-association. Since no zwave or ZigBee networks were built on the new hub Z-Wave and Zibgee devices needed to be added via the SmartThings app while Luis was doing the re-mapping on the back end. For Z-Wave I had to…