Samsung Bespoke Jet Bot AI+ Connection Issue – Need Help!
I’m experiencing issues connecting my two Samsung Bespoke Jet Bot Combo AI+ to Wi-Fi through the SmartThings app. Here’s what I’ve tried so far, with no success.
My SmartThing account was reset so i’ve been setting up everything again. These vacuums worked perfectly on my network prior to the account reset. I know it’s not my WiFi settings but i know i have to jump through these hoops first.
Steps Taken to Troubleshoot:
Reset and Setup:
Factory reset the vacuums multiple times.
Attempted to connect through the SmartThings app after resetting.
Wi-Fi Configuration:
Tested with:
A dedicated 2.4 GHz network set to 20 MHz.
An open network without encryption.
A completely new Wi-Fi network with a new router
Disabled 5 GHz to avoid interference.
Verified network settings match those used when the vacuum previously worked.
Network Adjustments:
Disabled firewalls and advanced router features (e.g., Protected Management Frames, Airtime Fairness).
Temporarily unplugged the AI Mesh node to isolate the main router.
Ensured strong Wi-Fi signal strength by placing the vacuum directly next to the router.
SmartThings App:
Reinstalled and logged back into the SmartThings app.
Verified no other devices were registered in the app.
Confirmed the app is functioning correctly. Works with over 50 other devices.
Router and Device Logs:
Analyzed router logs to confirm the vacuum’s connection attempts.
Observed frequent disconnections and deauthentication errors, often with no clear reason.
Network Config
Restored the router’s original configuration from when the vacuum previously worked. (Knew it wouldn’t work, but worth a try after resetting everything to factory as no point in me setting up another 50 devices for a new config when it doesn’t even fix the issue)
Verified network compatibility and security settings meet the vacuum’s requirements.
Alternative Networks and Routers:
Attempted to connect the vacuum to a completely new Wi-Fi network
Tried using a different router entirely but encountered the same connection issues.
At this point, I’m out of ideas. The vacuum was working fine before my SmartThings account was reset. Now, it refuses to connect no matter what I do.
Has anyone else experienced this issue or have any suggestions? I’d appreciate any help!
Change the router’s WiFi settings from WPA3 or WPA2+WPA3 to WPA2 (only) and sometimes “special characters” (asterisks, hash, spaces, …) in the SSID or password can cause issues.
I don’t have that device, but if I remember correctly, it must be registered in your Samsung account. Don’t know if that happens automatically when you add it the first time to SmartThings. So what you can try is to log in here:
and see if you can find the device there somewhere deep inside the jungle of a website. If there’s a way to register the device with its serial number, do that.
Edit: found this:
Looks really like your device is still registered to your old account. Much like these SmartTags that can’t be registered until they are deleted from an old account. In this case, only the Samsung support can help you.
Waiting for a certain someone to crash this thread with “If you say you don’t have this device, you should shut up!”…
Thank you so much for your advice. I cannot see them in my devices under my Samsung account so that could be the issue. Although weirdly one of the vacuums keeps showing on SmartThings as a new '‘Purchased Device’ with my delivery date etc so it knows about the device somewhere.
I feel like i most likely need a Samsung tech to try and clear the devices off if they are still attached to the old account somehow.
Yes so I have my phone (S23 Ultra) connected to the same network.
-WPA2 (password has no special characters)
-2.4 ghz only (5ghz and any guest networks turned off)
-I can confirm there are no special characters in either the SSID or password (i even set it all as lowercase)
I’ve read so many forums and they all seem to point to WiFi settings but no matter what route i go down it still fails. I feel like there needs to be a way to power cycle or fully factory reset the Vacuums. The UK and international instructions for how to reset the Vacuums differ so I’ve been trying both.
Just curious… Is your AP made by Ubiquiti? I’ve got a new Bespoke refrigerator that refuses to connect to any Ubiquiti AP. Configured an Engenius the same way and there was no problem.
