Jetbot ( 2 of them) cannot register with smartthings app

I bought two jetbots, one ai and one normal one. The jetboat AI I have for a while and was working fine with the smartthings app. The new jetbot was not able to register with the app so i decided to clear everything from the app and reinstall. Than also my Ai jetbot could not be registered anymore. I delete my samsung account clear cookies etc. and reinstalled everything but still it is stuck on the regiseration process. local support is unable to understadn so I hope you guys can assist.

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Tagging @SamsungZell