Good afternoon. Any news regarding the instability with the AC’s in Smartthings?
Hi Folks. Looks like I have a solution for you. The air conditioners unlike the dryer or washer have this function to be turn on via the smartthings app. That means they have to be constantly connected to the network. I’ve had the same problem as you describe with all 4 air conditioner units… until I set the static ip address for all of them manually. Simply connect the air conditioner via the app and reserve the ip on the DHCP table. It should resolve the problem.
You mean reserve IP on the router? IT did not help for me.
I could not find how to set AC to static IP instead of DHCP. Is it possible?
For that my suggestion is that you will restar your air conditioner and after doing this if you check the problem will arise again just connect with ac repair dubai, and solve your problem easily. When I faced some issue, from there I solved the problem easily by their help.
Hi since my last post the AC never went offline again. It look like is more stable now.
Greetings.
Faced with the same issue. Bought two devices: AR7500T and AR9500T. After each router reboot both conditioners became offline in the application. The issue is still there. Thinking about refund as bought them because of this function.
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Setting a static IP to the AC did NOT solve the issue.
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Guys, it’s not the WiFi signal, the IP, or the spectrum you’re using. The System AC connects to Samsung server that goes down all the time. When that server goes down, you can do nothing but wait until it comes back up. You can re-pair the connection all your want, but if Samsung’s servers go down you can’t do a thing.
The best option is just use a direct connection to something on your network: https://github.com/CloCkWeRX/node-samsung-airconditioner
Then you’ll see that it’ll never go down, assuming of course your personal server stays up. AFAIK, that only works for single-room AC unit, not multi-room.
Edit: To further prove the point, the AC is partially accessible because you can turn it off and on from the SmartThings home screen. That means the WiFi is working fine. But it’s when you try to fine tune, like change temperature or fan speed, then it says “Offline”. It’s not the AC that’s offline. It’s Samsung server that allows for fine-tuned control.
Edit2: Reversed-Engineered my MIM-H03 and I’m able to control it fine with a custom app I wrote.
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Faced with the same issue. Bought Wind free 5kw and always losing WiFi I have to Hold timer and wait to reconnect
Hy there
I have the same problem. Just bought my samsung cebu air conditioner and very often in the smartthings app is shown as offline.
Also i don’t know how to integrate the a/c with ifttt.
Same here. I just bought the windfree model with Wi-fi and it’s being a pain since then. It was working yesterday after I reinstalled the app on my Android. But right now I can see the status on the App but none of the buttons for fine tuning works, it just loads for a while and does nothing
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Hi,
My ACs are working just fine, BUT the settings wont save. I love freewind and everytime they shut down, they reset and keep pumping air normally. Any ideias?
Tks!
hi all,
i’m back after a year. since my post i did not used the wifi Smartthings at all.
need to ask a stupid question. how to disable the ac unit’s wifi?
the 3 same aircon names have been showing on my wifi listing all these while. i thought no harm just leave it connected. but i’m changing my router soon so i thought may as well disable the aircon’s wifi.
anybody can advise?
I resolved the issue disabling auto channel for wifi on my router.
I’ve manually set it to 13 for 2,4 ghz and 128 for 5ghz and the issue disappeared.
Thank you Alessandro,
I had the same problem with my 2 Samsung ACs. I couldn’t connect and lost the connections many times. But I set the router’s channels to your settings and tadaaaaam. It working.
This is the best solution at this moment, but I think the source of the problem is still in the Samsung Smart things application.
So please Samsung fixes this bug ASAP because your users are dissatisfied. THX.
Its definately a problem on the server side… This morning one of my 3 aircos (saddly samsung) did not appear to be online…
In my internal network its fine… i can see the airco ip etc…
I logged into my smartthings account… removed the airco there… all went fine…
Added the airco back in… registration all went fine… went visable online again… so the communication is perfect… but the status is directly … Offline… UNBELIEVABLE
Its the server its been added to… its a somewhat older model so i have a feeling these airco connect to a seperate server for control of these devices…
As above is mentioned… even when it suddenly appears online …and you can turn it on or off…
the AC is partially accessible because you can turn it off and on from the SmartThings home screen. That means the WiFi is working fine. But it’s when you try to fine tune, like change temperature or fan speed, then it says “Offline”. It’s not the AC that’s offline. It’s Samsung server that allows for fine-tuned control.
Wifi channels… static IP… seperate wifi networks for the different bandwiths etc… i have set it all… but its 10000 procent the server of Samsung…
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Same exact issue on my new AR9500
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Sadly I have the same issue as you all. Brand new Samsung Wind free (Premium) AR12
The unit is on a network (mesh) configured just for smart home devices.
Nearly never online despite no other network issues. This is also confirmed by the Smart Things Lab test for offline devices.
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After some testing, I’ve found that the AI/Auto mode is the culprit, at least in my case. If running in any other mode, the AC’s connection to smartthings will not drop, however the issues begin when switching to the AI/Auto mode which relies on Samsung’s servers to access and train the temperature algorithm.