Samsung Account Region Home Invitation Error

Hi everyone,

I’m having some trouble inviting people to my SmartThings home because I’m on ShardID AP02 but I, and my family, live in the US.

I kept getting passed around to different phone & chat departments that would be able to fix the problem until I got an answer from a text representative saying, “We cannot change the country in the Samsung account. You can delete the old account and create a new account in the residing region.”

Does anyone know how I can change the ShardID without me losing all my Samsung Rewards?

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