When me and my wife try to connect our Smasung SmartThings accounts to the same Home and when she tries to invite me, we receive the following error:
“Your samsung account region issn’t the same as the person you invited (or sometimes a “try again later” message)”
I opened a ticket to be transferred to the same region as her and we sill can’t invite each other, and the answer to that was:
We received a reply from our developers.
We are sorry to say that there is currently no way for us to fix this issue unless you close your account and re-create it. Sadly, that is the only way to fix the region issue.
If you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Also, if you visit the Content & Services customer support website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we are supporting in your country.
So only 1 of us can control the smart devices in the Home because the other can’t be invited… I have a lot of Samsung devices (TV, Sound System, AC, Watch, even the Buds) and as a loyal customer I find this unacceptable from such a large company that after changing to the same region, somehow my old region is still saved in the DB and i have to remove and re-create the account with the same email in order to change the region for good. Especially since I have this account for many years with purchases and a lot of backed up data in it (like cloud, themes, pass, health, store, profile, browser, etc) which I don’t want to loose.
Has anybody else had this problem or know another solution to it or am I at the mercy of these Samsung “developers” ?