Over the last several years I’ve set up a medium-small SmartThings arrangement at home, originally using the classic app (Android) and sharing access with my wife’s separate account (iPhone). Apart from the occasional wobble with Samsung servers and location sensing with our phones, everything’s near enough worked OK.
Last year (IIRC) I was invited to I turn my SmartThings account into a Samsung one, did so with (also IIRC) no extra info supplied, and everything continued working.
A few months back I go the “New App” offer, decided to bite the bullet, and switched over to it. A few problems were thrown up, mostly sorted, and while I think the app’s a change for the worse it’s just about acceptable.
Except…when I tried to switch my wife to the new app too and re-enrol her as a household member her phone gave a “Accounts must be in same region” error. Checking our Samsung accounts, she was (correctly) down as being in the UK while I was (inexplicably) in India. Googling Samsung regions it turns out the only way to change it is via a request to support, which I made and now I’m UK-based too.
Unfortunately we’re still getting the "must be in same region error when trying to add my wife as a member. This was re-raised with support, who advised me to try a “Erase personal data” Settings option in the app that doesn’t seem to exist. I re-re-raised it telling them that, and haven’t heard anything back from them for several weeks now.
After a bit more Googling I’m not very sure there is an easy fix for this - someone with the same problem last year was told to delete and recreate their Samsung account in the requred region.
If anyone has any suggestions short of that for fixing this they’d be gratefully received. Alternatively does anyone know how much I’d lose in recreating the account - would any/all of the device info in the home setup be retained?