Previously, I used to go to a device in the ST app, click on routines tab to see the routines belonging to that device but for the past one month, I am not able to see any routines for the device. However, I can see all the routines in the main routines tab. I tried clearing the app cache but no lu…

The counter-10 minutes is a virtual device from Marianno’s driver - I have just named it counter - 10 min and am using it in some other routines for a different purpose. Sometimes the counter - 10 minutes turn off during night shutdown but other times it doesn’t turn off so this automation at 2:06 i…

@nayelyz , Do you know when they will be able to fix my issue?

No, @Subramanian_Swaminat . It isn’t clear yet what the root cause is. Therefore, we have no way of knowing how long it will take, since it depends on what needs to be fixed. As soon as I get more info, I’ll let you know. Something I forgot to ask was if you checked if you can see those Routines l…

Good question and actually no as not all are visible. Screenshots below, [image] [image] Can’t see TV LED Plug off - 1 here but can see this routine in the app > routines. The problem I am facing is the routines within the device are not loading / visible but all routines in the main routines (…

[image] Subramanian_Swaminat: Can’t see TV LED Plug off - 1 here Did you confirm you’re showing all the routines on the same page or that there are no other pages left? It would be weird if only one were missing, and also to add this to the report about the issue.

Yes I did and I specifically increased the row count to show 100 though there are only 10 or 12 routines totally for that device

[image] Subramanian_Swaminat: Can’t see TV LED Plug off - 1 here but can see this routine in the app > routines. Hi, @Subramanian_Swaminat I asked someone in my team about this behavior and since I also can’t see this routine in the list of routines (I only see one called “TV LED Plug Off - …

Yes all devices are visible but I am not able to see the routine in the rules page as per the screenshot below but some of the sections on the right are missing [image] To be honest, the purpose of opening the issue here was that I was not able to see any routines for devices in the routines page…

Without wishing to disrupt the conversation too much … From your screenshots I can see that the mobile app is not populating the Routines tab for TV LED Plug with any of the routines the device is used in. Is this particular issue limited to this one device? What about VS - Armed Away, Neon Lights …

From your screenshots I can see that the mobile app is not populating the Routines tab for TV LED Plug with any of the routines the device is used in. - That’s correct Is this particular issue limited to this one device? What about VS - Armed Away, Neon Lights and Counter - 10 Minutes? What about d…

Routines not visible in the device's details

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Routines not visible in the device's details

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