Not that this is SmartThings related directly but I wanted to let everyone know something I found out that has been frustrating me since October 17th.
Apparently, Ring pushed out a firmware update on their devices in mid October that rendered them unable to connect to their cloud. You can ping the IP Address assigned to the device so it is on your network. It just cannot connect to their cloud.
I have been extremely busy so I have been unable to work on this much. I called them a couple weeks ago and they wanted me to run the reconnect to WiFi process, which I stopped them and told them I can ping the device so it is on my WiFi. I had to stop and come back to it, tonight.
Well, after chatting with support, they are sending me all new stuff and they did say that an update did cause problems.
I have been unable to find anything on the web about this. So, if any of you are having difficulty, contact support. It might be this.