I just bought a new Ring doorbell (1080p Wi-Fi Video Wired and Wireless Smart Video Door Bell Camera, Works with Alexa, Satin Nickel (2nd Gen)
I use the SmartThings app and add the device, authorize the connection to Ring then I get the error
INSTALLATION ERROR!
Your Ring account does not report any supported devices installed. Check your Ring account.
Tap ‘Done’ to exit installation.
The doorbell works in the Ring app. Does anyone know how to get this to work properly in SmartThings?
I also have the exact same issue. I’m using one the US model Smartthings hub, and I’ve been wondering if that could be the issue.
Same problem with Ring Doorbell 2nd Gen. I called Samgsung Smartthings customer service and they said it was a bug and not sure when it would be fixed.
I’m getting this error message too. Has anybody heard anything more on when it will be fixed?
Has anyone had any luck fixing it?
Ring has not updates their newer devices with smartthings. I’ve just installed the new doorbell for my my mother in law & it will not integrate into smartthings. There are a good few posts in the ring community forum including 1 by me with everyone complaining but ring still has not corrected it & I have a feeling they are done with making new devices work in smartthings.
I know smartthings is working on arlo integration right now & if Samsung is able to get things playing nice we should all think about trading our ring devices for arlo ones.
Same issue. I replaced my Skybell doorbell (which no longer integrates with SmartThings) with a Ring wired doorbell because Samsung said it would integrate - it does not. I add the doorbell and get a message from SmartThings that it is successfully added, but it does not show up in my Devices list.
