*RESOLVED* Smarthings won't let me connect my Family hub refrigerator in the app

Pretty exhausted at this point. Is the smart things app broken or is it my unit.

The app detects the device, I go through the steps and eventually connect to the refrigerator Wi-Fi with password (1111122222), from there it just loads forever until finally giving error code 11-001.

So I troubleshooted for hours;

  • testsed connecting on 4 different devices (2 google pixels and to latest iphones)
  • tried a hotspot instead of my wifi
  • changed my wifi to 2.4 ghz instead of 5 GHz (tested both)
  • created 2 new Samsung accounts, failed on both
  • turning the unit off and on, reset the device, uninstalles and reinstalled the app.

At this point , by process of elimination, it has to simply be a bad app or the refrigerator. I really don’t want to have to take this unit back along with all the other smart appliances I bought from samsung, but It’s surely looking that way after only a few days of owning it.

Any ideas?

Welcome: I’m sure that’s very frustrating. :disappointed_relieved:

This forum was set up a number of years ago so that customers could help other customers with the home automation system.

You might have better luck if you tried the official Samsung support forum for appliances. That one is staffed by Samsung employees.

They might end up pointing you back here, but I think it’s worth a try. :thinking:

things to try:

SSID and password with no special characters or spaces in either
WPA2 only (meaning WPA2/WPA3 probably will not work)
2.4Ghz only
Phone/tablet with ST app needs to be on the same SSID
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The latest version of the ST app at this point could also be an issue, lots of reports the latest Smartthings update has had a detrimental affect

What is your Smartthings app version ?

JKP’s advice actually worked. New SSID on 2.4ghz with no special characters in password or wifi name. Uninstalled and reinstalled on both devices. What I did notice was a message that finally appeared that said “this device is already registered” before connecting, do you want to reclaim. Either way, glad it’s sorted and appreciate the help.

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Spent 2 weeks trying to figure this out to connect a Bespoke refrigerator. On line support was below par and had people that were only reading off scripts. Their last suggestion was to create a service call. Strange that only the Samsung has problem connection to my network. I have an eero pro 6E router so expected there to be no problem. Only thing they could suggest was to turn everything off and on. Not a lot of help. Finally tried disabling WPA3 and was able to connect. Can’t understand why Samsung would have this type of issue with all the WiFi enabled devices that they sell. So my advice is to turn off WPA3 as your first try.

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Was having the exact same issue with our Samsung Refrigerator. While our Samsung stove had absolutely no issue in joining my network (also eero Pro 6 routers), the refrigerator would just error out with the same error code in this thread. Read your suggestion, disabled WPA3 and the device joined without issue. Really strange! I would like to turn WPA3 back on, but as soon as I do, the refrigerator drops off the network. Hopefully Samsung will fix this at some point.

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OKAY I have to ask. Do you use WPA3 only or WPA2/WPA3 on your wifi?

Both WPA2 and WPA3 (for devices that support it).

Glad this helped. I also tried to re-enable WPA3 with the same result of the refrigerator dropping off the network. Agree that Samsung has some work to do. This is not an obvious solution for most people.

I want to thank you all as I finally solved it after reading this thread. Turns out WPA3 is the problem. As soon as I moved my Eero to WPA2, the devices registered immediately.

Additional background as this has been a long journey. Spent what seems like hours on this on and off since October 6, and only today when I decided to start experimenting with my Eero did I work it out.

I’ve been talking to Samsung support (since October 6) and we have tried everything to get our Washer and Dryer back on. Evangeline from support would keep checking in on me via SMS with new suggestions and we even had their tier 2 team analyse logs this week via email and they said the issue was it was not connecting to the network. Even though it was clear to me it was in the setup and looked like a registration issue at the final stage. The next step was to get a new router or pay for a repair person according to them.

They were working perfectly before that (though I will note I originally had trouble setting them up, but learning how to make my network 2.4ghz only temporarily and using Google’s DNS solved it).

Disappointed to not have WP3 but it’s still new so I’m sure Samsung will wake up and fix this issue. I’ve let my support contact Evangeline know so hopefully this leads to them better understanding this issue as well.

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Having trouble with my Samsung smart fridge. I go to scan for WiFi networks and nothing appears. I disconnect my WiFi and turn it back on still nothing. I’m afraid it maybe the WiFi chip?

By the way I just go this Refrigerator yesterday so quite disappointed that I cannot connect to any network

This is how my screen looks

Looks like theres a problem with your fridge. Assuming you’ve tried hard resetting it? and you’ve tried to create a hotspot from your phone to test to see if this thing is picking up signals or not?

I will try the hot-spot approach but ya I’m thinking maybe the WiFi chip is damaged or something.