Cannot connect Fridge 921A to SmartThings

Devices & Integrations
1

IMG_3320
IMG_33201125×2436 70.7 KB

I’ve been trying to add the fridge for the past few hours.

  1. I’ve reseted the smart things app on my phone
  2. I’ve restarted the router
  3. I’ve restarted the fridge
  4. Yes i am using 2.4ghz
  5. Yes the frigde is seen in the list of connected devices on my router
  6. Yes i have a samsung account linked in the app

I still get the error “cannot connect to your samsung account” 01-001.
What more can i do?

2

Tagging @Itati @nayelyz who may be able to shad more info on the error code :slight_smile:

3

Hi, @marin.alexandru.radu

Have you reported this to Customer Support?

Currently, I don’t have access to the page where we could see the error code, but either way, they are the ones who should help solve the issue.