This just happned to me. Light on HUB is BLUE and getting HUB offline message. Things were working fine this morning. Everything else seems to be working fine in the house which mean my network is fine. Power cycle the HUB and things are back to normal. hmmm
Even if it were 20-30 people, thatās a drop in the ocean in comparison to the number of V2 that are now out there so itās got to be some common component or locality issue especially since youāve replaced the hub.
Where abouts are you located, I wish I could get over there and do some network inspection to see whatās happening. Are you able to try connecting the hub to a friendās house, try and set it up and then take it back to your house?
Iām not fully sure on how STās infrastructure is setup but perhaps a local end point for their CDN is having issues and youāre all going through it. Did anyone else who was having issues in this thread ever fix the problem? If so, how?
It happened twice for me and both after pressing reset button. As per smartthings support email I got, taking out the batteries and waiting for 5 minutes and then restarting smartthings made it work for meā¦
Cheers
Erel
Mobile app says hub is offline starting yesterday around 5:00 PM. Ping hub command in web site IDE does not response with a new ping response. Device is still pingable on my LAN however. DHCP assigned fixed IP address with no duplicate device at that address. Tried a power cycle. Tried reset button. Solid blue on front LED, blinking LAN connection lights. Trying the 5 minute power cycle now. Interestingly, some actions on the mobile app cause log messages to appear in the Live Logging page of the IDE. Requests appear to be sent to the devices in my network but responses are not received by the hub.
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I have the solid blue light issue every time the hub has been disconnected, the Ethernet cable flashes etcā¦ but there the hub does not get a green light.
If I reboot the router it all comes back on lineā¦
Rebooting the router did not work in my case.
Sorry about that, but it definitely worked for meā¦
at one point to check the hubs operation I plugged it in at a neighbours house just to check the light would go green (and it did) which meant the problem was at my end!
I reset the router back to factory settings then entered the ISP settings and bang straight on line
BUT: each time I unplug the hub OR have a power cut I have to reboot the hub to get a green light
Sorry, the router
I have to reboot the router to gat the hub back on line
Whatās really odd is that the IDE log shows activity when I connect at https://graph.api.smartthings.com/ide/logs. If I press a button on the mobile device, I see that the hub attempts to perform the action Iāve requested. Only it doesnāt actually send the HTTP post to the device in question. Debug messages appear in the log. How is this log produced? If log traffic is sent up to the smart things server and back down to my web browser, then it proves that my network is not the issue. Is my browser someone connecting locally to the device? If it got a smart things developer on this, Iām sure we could figure out whatās going on.
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Well sadly I am just starting to get this issue. I came home today and noticed I couldnt reset the alarm on the house and had to manually reset it. I fiddled around and reset the hub and it started working. I have minimal equipment on it but if this is an issue Ill have to put on hold my Spruce irrigation system and door locks until it gets worked out. Appears to have been going on for some time and if simply restarting my hub fixed it it seems its not a port.
port 53 was my problem fix everything
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Had this same thing happen to me on Hub v2. This was the reason.
Another one of my network devices was turning on and somehow getting the same IP address assigned as my Hub. I used static IPs to help workaround this.
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I have the same issue on my SmartThings hub v2 ā¦ maybe this is their way of making us buy the v3?
Solid blue light even after a factory reset. My hub was working fine but i moved to a different location and solid blue light blues
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About a week ago, I installed an Edge driver for a Xiaomi sensor. Since the sensor I tried to pair didnāt work correctly, it was suggested that I reboot my hub. After the reboot, the hub has been stuck on solid blue and all my devices are showing inactive. Iāve looked at all the related topics in support but cannot find a solution. Iāve tried using different cords and connected the hub directly to the modem, but it remains solid blue. Itās been a week since Iāve contacted Samsung support and they have been slow to respond and have provided little help. This morning I resorted to a factory reset but the hub is still solid blue. I am in North America and it doesnāt look like there are any outages. Any help would be much appreciated.
which hub do you have?
does your router see your hub?
how did you reboot - pulling power cord or by the reboot command in IDE?
have you tried switching to wireless if that is available on your hub?
light blinking on the ethernet port?
by North America - USA, Mexico or Canada?
I have the v2 Hub and yes, the router sees the hub. I rebooted by pulling the power cord and then did a factory reset. I already tried replacing the ethernet cable and the light is solid blue. I live in the USA.
do you use the batteries?
Iāve tried using the hub with batteries and without since the problem occurred.
blinking lights on ethernet port of the hub? does your modem/router have an Admin tool that shows what devices are connected and if so, does the hub show in that list? any firewall rules that could be blocking traffic? Have you tried rebooting the router/modem?
since you are in USA, you can call support and it is generally a quicker way to get assistance vs email.
There are blinking lights on the ethernet port of the hub. The router does have a tool that shows devices connected and the Smartthings hub shows on the list. Iām not sure about firewall rules that could be blocking traffic so Iāll have to research that. Yes, Iāve rebooted the router/modem many times already.
My interaction with support has already been through the phone. They have escalated my issue and Iām dealing with them via text now but itās been painfully slow (one week and counting already).