Removed hub by mistake, is it possible to restore from backup?

[pr0lab]

Hello,

I was trying to remove a zwave device and instead I removed my hub with all the many connected devices. Is it possible to somehow restore the hub and all the connected devices to it? I didn’t “reset” the hub.

In fact when I was trying to add it back it asked me for a “welcome code” and I don’t have it anymore as it’s v2 hub and it’s 8 years old. How to I add it back or get this welcome code?

[granite]

Unfortunately you’re not the first:

I was Stupid and in a Hurry!

So, yeah, was trying to delete a device, tired, in a hurry, and dam***t, deleted my entire hub. decided to install a spare v3 hub I had on hand (since old one was v2), reset it and installed it fairly easily…well. . . I barely get a few things installed and already, most of them are showing offline. . . always made sure I went into deletion mode first, reset each, installed. . .they came on easily enough, but then I ran into two problems. . . even though I loaded Inovelli, Phil, Aeotec, etc edge drivers onto the hub, not a since inovelli product even shows the option to use and proper edge driver and I’m getting multiple items self-adding when I try to add just a single switch outlet, or a light switch, GE/Jasco or Inovelli. . . . it’s like every time I attempt to add a single device I ge…

Accidentally Removed Hub - With NO Warning!

@nayelyz @AlejandroPadilla I was trying to exclude a Z-Wave device using the Hub “device”. Instead of hitting Settings my finger accidentally hit Remove device. It deleted the hub and ALL associated devices without any warning what-so-ever. Very frustrating!! iOS client 1.17.10.22 Any way to bring back the hub, paired devices, automations - everything back without having to re-setup all 100’s of devices and automations again?

I haven’t been through the first thread linked above, but from memory it wasn’t good news in the second regarding backup. Not sure if the storage has charged since then

[Andreas_Roedl]

How easy is it to remove a hub? Just as easy as any other device? If yes, that should be changed as soon as possible! Like three requests if the user is really, really, really sure.

[JDRoberts]

@Andreas_Roedl

How easy is it to remove a hub? Just as easy as any other device? If yes, that should be changed as soon as possible! Like three requests if the user is really, really, really sure.

See the other two threads already linked to. It’s pretty much the same as removing any other device and way too easy right now, but that’s discussed in detail in those threads.

[JDRoberts]

As far as getting the welcome code or seeing if restore is possible, you will need to open an official support ticket. And you will probably need to send them a photo of the label on the bottom of your hub.

Samsung changed the way support requests were handled a few months ago. I think at this point you’re supposed to use the “contact us” option in the SmartThings app.

[jkp]

Tagging @nayelyz - she can assist with Welcome Code when she is online but start with ST support as mentioned above since it is the weekend.

You may also want to ask Support if Hub Replace works in your situation. There should be a backup (timeframe unknown). Check if the Replace Hub option is available when you get the hub added back. I have never heard of any discussion on whether this option is available from those who have experienced the hub deletion.

I doubt it will be avaialable since it is a hub deletion vs hub failure but it doesn’t hurt to ask.

[nayelyz (SmartThings Developer Support)]

@jkp

Tagging @nayelyz - she can assist with Welcome Code when she is online but start with ST support as mentioned above since it is the weekend.

Thanks for the tag, @jkp!
Welcome to the SmartThings Community, @pr0lab! I can help you get the Welcome Code, I only need the serial number, please.

About recovering the Hub’s information, if you clicked on the option “Remove device”, it calls a process where the info about the devices and Hub is removed, so, we cannot recover it.

Note: When you clicked this button, did you get the confirmation pop-up?

[cptkiger]

Just did it and I’m devastated. I absolutely decimated my smart home architecture in the blink of an eye because of Samsung’s failure to correct this and my hurried stupidity. A decade of work is gone! No confirmation…no “are you sure?”…no nothing. Just gone

[nayelyz (SmartThings Developer Support)]

@cptkiger

No confirmation…no “are you sure?

Hi, @cptkiger, a pop-up with a long text explaining what this action does should have appeared and that’s where you confirm. Did you see that message and click it because of the rush or it didn’t appear at all?
This is because I’ll add your case to the request of changing this text and I need the full context

[cptkiger]

There was nothing. No pop-up text or anything. Just gone.

[Andreas_Roedl]

Please swap the Cancel and the Remove button:

Accidentally Removed Hub - With NO Warning!

On Android you get … [Screenshot_20240124-192511_SmartThings] ‘Spare’ is the name of the hub in this case. The text is OK but it is all rather matter of fact, as if removing your hub is unremarkable. It just doesn’t scream ‘STOP’ at me.

The destructive action should be on the left, harder to reach side - muscle memory and all…

[orangebucket (Graham)]

There are so many things that could be improved with it.

• Make ‘Remove device’ harder to find. It probably ought to be under ‘Edit device’. It doesn’t need its own menu entry or shortcut.
• Change it to ‘Edit hub’ and ‘Remove hub’ for hubs.
• Make cancelling a Remove (of anything) the more natural action in any confirmation. Perhaps require an extra tick box to enable a button to continue.
• Don’t allow a populated hub to be deleted at all, or at least require an additional step of ticking off each device that will be removed.
• Require a verification code to delete a hub. Perhaps make this verification step the same as that required to install the hub in the first place (welcome code or scan for example).
• Make deleting the hub a timed request that can be cancelled.

[Andreas_Roedl]

• Remove button grayed out for 5 seconds (with countdown) until it can be clicked