Problems With SHM/Routines

General Discussion
145

Is it still not working for you? Everything is functional for me now. It started working again last night.

146

My SHM did not change from Arm (Away) to Disarm as it normally does yesterday. When I left today I see it went to Arm (Away), will have to see if it functions normal when I get home from work. This is the 2nd time in about a month that Iā€™ve noticed this.

147

My SHM is not firing properly for the past 2 days and it is still showing an Intruder Alert that I Caused by opening the back door. (FYI, I canceled it, BUT it is still showing as INTRUDER!) @Tyler, can you look into this. Ticket already entered.

148

I had to dismiss intruder alerts 3-4 times before theyā€™d go away. This was in issue before the latest app update, but cropped up again for me. So for now, I removed all SHM things from the ā€œSecurityā€ section.

149

The problem is, that there is nothing to dismiss and the Alert is still showing.

2016-03-15 13.56.32.png1080Ɨ1920 95.9 KB

2016-03-15 13.56.57.png1080Ɨ1920 222 KB

150

Iā€™m still getting the spinning circle. Uninstall/reinstall, update, refresh, throw phone off bridge - none of these fix the issue. IDE shows different status but SHM app has been rendered useless. I already have an open ticket with support that I requested the escalate to ā€˜Devā€™ to fix. I see they just updated the status page and admitted to an issue - lets see how long it takes to resolve. Last full system outage resolution time was 24+ hours. My ticket was opened on March 3rd, so weā€™re waaaaaaay past that.

151

My ticket was opened on March 3rd - they must be really tired by now!

3 Likes
152

Yea I get the routine running and says it completes but no actions happen.

153

it worked for me this morning. when click on Routine it Disarmed and turned of cameras inside the houseā€¦ hope it works and nothing will be broken agian while fixing this issue.

154

What kind of cameras

155

From:http://status.smartthings.com/

Translation: System is suffering a complete meltdown. Save yourself while you still can!

2 Likes
156

lolā€¦ just lolā€¦ made my morning!

Weā€™re on it guys.

5 Likes
157

i have blink cameras. Rboy create smartapp for them. i am turning on at night and turning off at morning.

158

I would recommend that you donā€™t control Blink cameras via the HH actions. I use the Smart Lighting to turn them On/Off for Sunrise/Sundown.

1 Like
159

This must mean they are close to having it fixed! They only open a status ticket if they can quickly close it later that day so it ā€œappearsā€ they are diligently working the issue.

Either way glad itā€™s finally getting attention.

2 Likes
160

I am getting a ton of these messages in Loggingā€¦for the last couple of daysā€¦anyone else seeing these: (Hello Home)

161

Suffering from the same issue as @tobycth3 , uninstall and reinstall of SHM usually lets me use it for a day and then its back doing its thingā€¦

162

@slagle
Tim, I have to ask. When issues like this happen, why donā€™t you guys simply roll-back to the last know working code? It feels like Devs just randomly push code in production and try to live troubleshoot it. Rather then keeping the system in a degraded state you should collect logs, rollback code and debug it offline. At least this way the system would be back operational.

1 Like
163

When thatā€™s an option, thatā€™s what we do. That is not always an option, such is the case today.

164

I keep hearing the empirial marchā€¦ My lights are being turned to the dark side!