Like most users, I’ve learned to accept Smartthings’ limitations. I live with the fact that the alarm that guards my family may or may not alert; I live with the fact that the light bulbs may or may not turn on as scheduled; and I live with the fact that Smartthings’ status web page is rarely (ever?) an accurate reflection of the system’s status.
However, the latest bug in the system is pissing me off to no end.
Smart Home Monitor, the default security arming application in the android app, will not arm or disarm…when I select a change in status the icon continually spirals as if it’s thinking and eventually times out and defaults to disarmed (happens on iPhone as well as Android). In the past, I’ve learned to work around this pile of crap by quickly switching between the status options (ie arm/disarm) in order to trick the application into working. However, that doesn’t work now. Several times, I’ve logged into the api and manually uninstalled Smart Home Monitor and then re-installed it through the app marketplace. This works–once. Each time I re-install I am able to change the status from the default–disarm–to arm…once. After switching to disarm I am again presented with the “thinking” icon when trying to switch to arm.
As I’ve said, in the past this was generally a temporary problem. However, this has no been going on for about a week without fail. I’ve spent about $1,500 on Smartthings and its accessories, and its really frustrating to see such poor infrastructure. We are talking about an alarm…which…as I understand it…is fairly useless if its not reliable.
I’d welcome any suggestions or commiserating from the community. The only thing I can lend is that this began immediately after I did a device exclusion on one open/close sensor because–imagine this–the system was not reporting it correctly. Now, the system reports the open/closed sensor correctly but I can’t arm the system…making it quite lame.
I also know the system hub itself is working because my lighting schedule continues to work properly. It appears to be relegated to only the Smart Home Monitor app.