Problems with Schlage Connect Smart Locks and Missing Events

General Discussion
1

Hello everyone,

I’m having issues with my Schlage Connect Camelot lock and the status of it getting out of sync with the hub. I have done some reading on the forums and am not sure what I might be missing. Here’s my setup:

  • 1 Schlage Connect Camelot lock for my front door.
  • I have both a monoprice outlet as well as a GE Switch that support beaming nearby to the lock. The switch is ~ 2 feet away and the outlet is ~6 feet away.
  • I am using rboys device handler for the lock.
  • I have a run a zwave repair and verified that the path of the lock is to the monoprice outlet ==> Hub.

I have some automations setup so that if a presence sensor is detected as coming home or if the garage door opens, the lock will unlock. This seems to be working well. The issue I am having is having it lock after a set period. I’ve noticed that often times when the lock is unlocked, Smartthings still detects the lock as Locked. Due to this, the automations I have setup to lock the door after x minutes are not triggering. I am assuming Smartthings is showing it as Locked because the Unlock event was missed?

Does anyone have any thoughts on what I might be missing or could try?

Thank you.

2

tagging @RBoy

1 Like
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This sounds like a classic mesh issue. Try to power cycle your ge/monoprice outlets incase one of them is having an issue. Also check the lock battery levels, for the Schlage connect lock we recommend changing the battery at 60% since the z-wave module starts having communication issues with voltages below that level and can also lead to a spontabeous shutdown as explained on the above link.