I bought a new SmartThings Hub a few days ago after being a Wink user for a couple years. The Wink doesn’t seem to be supported anymore, and they haven’t added new devices in awhile and I wanted a larger selection of integration options that the SmartThings Hub has.
I have three Schlage Camelot locks that were previously connected to the Wink - I have removed them from the Wink. They will not connect to the SmartThings Hub. Here is what I have tried:
- Connecting the Hub through Wifi and Ethernet (factory resetting the hub between each time)
- Factory resetting 2 of the 3 locks (I haven’t even tried the 3rd lock yet)
- Excluding the locks from the SmartThings App - it can’t find it to exclude it.
- Zwave Repair - it just runs for 30+ minutes and nothing seems to happen though it says it should take up to 10 minutes.
The hub has been within 5-8 feet of the lock when trying all of these steps.
I have reached out to Support but don’t have a ton of hope they won’t just tell me to reset the Hub…again. I’ve already done that twice.
Any tips or anything I haven’t tried. Any reason exclusion and repair won’t work? I don’t think it’s the lock since I’ve tried on two different ones.
I checked what I think is the IDE (https://graph-na04-useast2.api.smartthings.com/ide/logs) but it’s not showing any activity, even for the devices that are connected and working.