Problems with Mobile and Life360 Presence sensors

[cdikland]

Both my (Android) mobile Presence and Life360 (Connect) devices have been acting up over the past few days. For no known reason both will report they are away. The mobile Presence, however, tends to return in a minute or less. The Life360 (connect) however will remain away even though the actual Life 360 mobile app shows as being home. Only way I can get Life360(Connect) to return from “away” is to open the Life360 (Connect) smartapp and click the “Done” button. Immediately, it too shows as arriving at home.

Here is an excerpt of my EventGhost logging these strange events

2016-06-09 15:26:05; EVENT: HTTP.ST.Cor Dikland’s Android.presence.not present
2016-06-09 15:26:07; EVENT: HTTP.ST.Cor Life360.presence.not present
2016-06-09 15:26:07; EVENT: HTTP.ST.VP-AllPresences.presence.not present
2016-06-09 15:26:09; INFO: **********************************************************************************************************
2016-06-09 15:26:09; INFO: **************************************** All Devices are Away ****************************************
2016-06-09 15:26:09; INFO: **********************************************************************************************************

2016-06-09 15:27:01; EVENT: HTTP.ST.Cor Dikland’s Android.presence.present

2016-06-09 15:44:42; EVENT: HTTP.ST.Cor Life360.presence.updated
2016-06-09 15:44:42; EVENT: HTTP.ST.Cor Life360.presence.present

Anyone else having these problems??

[JDRoberts]

@cdikland

Anyone else having these problems??

Android Presence not working since last week (reported Apr - June 2016)

We all have Android phones, so I don’t know if this is an Android specific problem, or just a problem with SmartThings. For instance, it’s showing that my wife arrived at home around 11:39am this morning, when that’s about when she left. Plus, checking the Recently tab, the last entry is actually for April 16th. Is this a known issue along with all the other issues people are experiencing? This is the only thing that’s obviously going wrong at our end at the moment, so I’m considering myself lucky!

.

Android Presence Sensing not updating quickly

I’ve been suffering a lot of false alarms and routine failures that have been tracked down to the Android app not updating location until the phone alerts for another reason… typically that the alarm has gone off. My location is pretty large - about four city blocks radius - and I’m typically inside it for at least five minutes before getting to the door. How can I improve the responsiveness of the presence detector? I’m running the latest version on Android; HTC M8 with Marshmallow.

.

Recent presence glitches?

Yesterday afternoon on June 6th 2016, I noticed unusual ‘presence detection’ behavior from my iPhone. I have “Lighting Automation” rule that powers up a dehumidifer when all iPhones (2 on this account) are not present. I was at home and observed the dehumidifier power up. When I looked at the app, it indicated my presence as away. This morning (June 7th 2016), I was woken by my security alarm and lights at approx 5AM in the morning. My SmartHome Monitor is set to armed (away) state by the ‘Goodbye’ routine which gets run by lack of presence on two phones (1 phone was not present, but the other one was). I have removed Siren from SmartHome Monitor so I don’t get woken up again. Anybody else seeing this? I’ve filed a support ticket already.

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[cdikland]

I don’t think the first two posts apply to my case (not an issue with slow updating) however the third “Recent presence glitches” certainly sound similar. I may not have left the house for hours/days and suddenly my Mobile and Life360 decide they had enough and leave. Only one, the mobile, comes back willingly

[Toy4Rick (Rick S)]

My wife’s phone showed her coming home after work and then about an hour later, showed her away and she never left.

Rick

[cdikland]

Interesting… I just checked back on my logs. Again, very similar situation. The last 2 times this problem popped up occurred about 45 minutes after I came home from shopping. And, yes, when I really left and came home, the sensors reported correctly. But like in your wife’s case, sometime after that, my mobile and Life360 left.

Initially I did not see a pattern but now I am beginning to wonder. Does this problem only occur sometime after we actually leave/return???

[Toy4Rick (Rick S)]

Not sure but this is getting worse

Today my wife came home and her presence currently shows present, however in the recent log is says her last activity she came home last night at 7:56, when in fact is not the case, she actually left to house sit next door, it doesn’t show her coming or going

When she came home today it didn’t trigger my mode change so we got a bunch of false alarms

Clearly not working well right now

Rick

[Derrek113116 (Derrek Krasnicki)]

Yeah mine too is acting up for my wife’s phone, says she keeps arriving when she is home.

[Toy4Rick (Rick S)]

Is it getting better for anyone? Well not for me, we come and go with no change

Anyway to refresh or jump start this again?

Android 6.0.1 (Samsung S6 and Note 5)

Thanks, Rick

[NWTony]

I don’t think any presence sensors are working right now.

[jnhearne (Jason Hearne)]

Yup, none working here either.

[Expose (James)]

Nothing is working/available. Im flat-lined across the board. App says Error loading Dashboard, the Smartthings Hub Control just sits on a blank screen. Everything was working smoothly. It must be all the people loading CoRE Beta. LOL

[jnhearne (Jason Hearne)]

App can’t access anything, but some of my routines/apps are firing. The ST app is crashing on every screen. I noticed some changes in the app. Was this an update that didn’t get tested? WTH

[Toy4Rick (Rick S)]

So I’m not talking about now, yes it’s down and has been most of the day…

My issue is both my phone and my wifes say we arrived on 6/8 and have never left. I found last night that neither device was assigned to a hub when it was before and was certainly working before. I reassigned it to my hub with hope in one hand and you know what in the other, well guess which one I am stuck with.

Is there a way to refresh it/kickstart it… or should I just delete them both when ST comes back online?

Rick