App before I was running when things were working fine was 126.96.36.199, noticed about a week ago or a bit more that Presence was not working on the wife’s phone. I tried a bunch of stuff and nothing. After getting home and doing more troubleshooting I noticed in the IDE it said that my Wife’s phone instead of mobile presence said placeholder. No matter what I did it would not change from placeholder in the IDE for her mobile device. Found that the new App had turned off presence and when re-enabled it was stuck at placeholder. Called into support, ticket opened they really don’t listen to the amount of time and troubleshooting I put into figuring this out.
I removed the new app went back to the 188.8.131.52 and low and behold presence is working again. During this last few days I made the same change to mine, this morning I noticed Presence not working, both apps mine and hers re-updated to the 184.108.40.206 and turned presence off, when turned on it was back to placeholder again! So if your running into this its the new App, however no way to fix it at this time. ugh!