So the other day I decide to install/configure the smartthings hub and devices that I have after looking at them sitting on my desk for a couple week.
Plugin the hub, download/configure the applications and presented with the lovely “Your code is not valid” error message…
After the typical internal troubleshooting and research with no success, reach out to support.
After talking with a very nice individual who confirmed that the hub is available and waiting on the system and that the welcome code is indeed correct, they determined that the client is receiving this message due to the current system issues. The unfortunate advice was “try again in 24 hours and monitor the status pages for updates”… Not a big deal I guess, I waited 2-3 weeks already, I guess a few more days won’t hurt.
Going to sign up for email alerts, I notice that this “issue” was identified on 11/2 (this is the issue they are associating the problems to: https://status.smartthings.com/incidents/q41sjdll3ff9)
So what’s going through my mind at this point is, am I one of the “choice” few being effected by this? I find it really hard to believe that no new hubs or recently reset hubs have been able to be setup for the past week and that forums/community posts aren’t blowing up as a result.
The next thing going through my head looking at these types of posts in the past is, is this a fairly common issue? Not sure I want to invest much time and money into a system that I can’t setup/use for weeks at a time if I have to reset them for any reason.
I’m also somewhat surprised that if this is a major issue that it’s been almost a week and there’s still no resolution or at least a workaround or way for support (at the least) to manage the setup.
In the end, not a rant post but I guess two main questions are coming to mind:
For the Community: Does this thing happen frequently with this long of an outage?
For the Admins/Developers: Knowing that asking for an ETA is pointless (if there was an ETA, it be posted or fixed), is there any workaround for the association issues so I can actually begin using my devices?