Phone Presence Sensor quit working

Four days ago my phone a OnePlus 7T quit working as a presence sensor to activate my garage door. I have rebooted the phone and the hub several times. Still not working. I have checked and validated the name of the phone both on the phone and in graphAPIsmarthings. Graph also shows last activity as four days ago.

My wife’s phone is working fine as a presence sensor activating the routines,

What should I do/check next to make it work again? Suggestions?

Just to take care of the obvious, have you gone thru all the Android settings that block an app from accessing location and that can put an app to sleep? They vary between Android releases…

Hal, Thanks for responding. I did just get a new major android upgrade. But I’m ignorant on what to look for and where. Could you point me in the correct direction?


This is for Android 13, as set on my Pixel 4a-5g. Each recent release of Android has tightened default access for location data.

I’m not sure if OnePlus overlay changes how you access settings, I know Samsung does. Basically you’re looking for anything that blocks the app from accessing Location data or puts the app to sleep.

  1. Touch and hold the icon on your home screen, tap App Info
  2. Scroll down and ensure that Pause all activity if unused is off
  3. Scroll back up and tap Permissions, then Location
  4. Ensure it’s set for Allow all the time and Use precise location is on
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I would recommend that you go into the mobile app settings ( Menu > Settings Cog) and then ‘Get your location from this phone.’ Even if everything looks OK I would recommend disabling and reenabling the location access for each Location shown. The app has got pretty good at detecting if it has the required location access and exemption from being put to sleep.

Unfortunately you may need to recreate or edit any automations based on the presence sensor as it is likely to change its ID as a result of the above.

I have to do this just about every time the SmartThings app updates on one phone.



That worked! And yes I had to add my phone back to all the routines involved. I also had to re add and delete the old tile in Action Tiles.

Now I just hope I remember to do this 13 months from now when I get a new app download or version upgrade on a phone!



Hello! I have a OnePlus Open and I am having the same issue. I was able to get it going again by removing the app from the routines and reinstalling the app, but a few days later it quit working again.

My wife’s iPhonepresemce is working thing that I find peculiar is that I can audit which apps are pinging for location and smartthings does, but nothing happens in the app.

In the past with other phones if I opened the smartthings app the presence would refresh and the routines would run, but this is not happening with my oneplus open.

Anybody have other ideas?

I have occasional location glitches with my Google Pixel 4a-5g phone. In my case the problem has been with the phone, not SmartThings.

When the location is being incorrectly reported I also see that it’s wrong in the Nest app and that it shows up in Google maps. I’ve seen it report that I was “moving” somewhere in the middle of the night by checking my timeline in Google Maps.

One possible way to refresh your location that has worked well for me is to open Google Maps on the phone. Sometimes it is necessary to tap on the dot that represents your location, sometimes it updates without that.

For what it’s worth I feel like my issues have been fewer since the phone updated to Android 14.

I think it’s the OnePlus phones. My wife and I bought have the same OnePlus phones, 7T’s. I have to reset hers at least once a week. Mine will last sometimes two weeks before I have to manually reset the location fined and then update the routines. Pain in the butt, yet I have few choices short of buying a new phone. Maybe it’s Samsungs way of forcing me to get their brand of phone?

Well… saying that I don’t have issues very often of course meant that geolocation failed for me almost right after I posted.

This time it’s only the SmartThings app, Nest knows where I am, Google Maps knows where I am. SmartThings doesn’t.

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I have the same problem…happened to both my wife and my phone. We both noticed it stopped working right around the Android 14 upgrade. My 2 kids on iphones have no problems whatsoever.