Hi,
I am facing challenges with using mobile phone as the presence sensor to trigger change my mode from home to away and vice versa.
It was working picture perfectly for more than 6 months and then suddenly it stopped working. I tried recreating the automation. Changed my geo location range etc. It did not help. Finally after 1.5 months it started working by itself last week.
Today I see that the automations that I use for changing my modes have been deleted and am unable to create new automations with 2 users. I am about tired and fed up of this. Any clue whatâs happening or suggestions.
I am using smartthings app. I am trying my level best to avoid using anything other than smarttthings app thanks to stringify
Edit: I think I should elaborate a bit, I was using stringify for all my routines and they used to work fine(except presence sensor) but I did not need it then, so around 9- 10 months ago, I decided to move everything from stringify to smartthings classic and it was not good, but I got hooked on to using the presence sensor for changing modes. Then when I got migrated to the new smartthings app(I believe in dec/Jan). I decided that I want to move totally out of stringify and onto a single app for everything. That is where I setup all my rules in the new app and things actually worked fine till i think around Feb end when presence sensor broke and finally started working again by itself last week, and today the disaster stuck again.
My presence sensor rule were pretty basic, If both me and my wife left home change mode to away. If either one of us comes back change mode to home. Thatâs all the automations were doing.
I have had lots of good experience using a Routine in the Amazon Alexa app. I have set a routine to run a smartthings scene to detect location. works excellent so far.
Ok looks like I just resolved this. I am not sure why my old automations were cancelled. But I now have figured out why i wasnât able to create a new automation with 2 people.
There seems to be a bug in the screen for below path.
create automationâ>ifâ> member location --> Who
Clicking on the check box next to another memberâs device makes it grey but does not select it and hence the When options dont change. To select multiple members click on the white space after the members name. This makes the checkbox blue and enables the other options in When.
I will upload screenshots later once I can get in front of the laptop.
same - have had the same issue⊠can add myself to the automation but my wife is grayed out - I canât select her and therefore never get to see the âeveryoneâ or âanyoneâ prompts - just myself⊠this has been going on for a good month now⊠so far Iâve called 3 times, opened 2 email tickets⊠the last support call rep told me they had âremoved mobile presence automation for security purposesâ - Iâm getting nowwhere⊠please someone fix this!! the whole point (for me) is to be able to discover when ânobody is homeâ or âsomeone comes homeâ - i.e. turn off the thermostats, or if itâs dark, turn on an outside light when I arrive, etc-âŠ
Has anyone solved this? I am having the exact same issue⊠I cannot create an automation that uses member location for anyone but myself - which means that I no longer can do anything useful when âeveryone leavesâ or âsomeone arrivesâ - these options are only available in the automation wizard when you have selected more than one person - but unfortunately - the second user is âgrayed outâ⊠I have tried everything, and have called/opened-tickets⊠but no luck. Last night a support rep told me that âmobile presence is no longer supported due to security reasonsâ - which I donât actually believe⊠please help!
@mikesteadman I was able to solve it by clicking on the white space after my wifeâs phone. That selected her device and gave me the everyone anyone option.
@v.prabhu.home is correct - this worked for me also. The checkbox itself (to the left of the memberâs name) leads to the gray (grey) out situation mentioned previously⊠and when you only have a single member selected in the automation, you cannot use âeveryoneâ or ânooneâ or âanyoneâ - the options only refer to a single userâŠ
Solution: as @v.prabhu.home says - click to the RIGHT of the memberâs name - in the whitespace area just after the last letter of the name⊠this âselectsâ the member, turns the checkbox blue - and thus the automation begins to acknowledge more than one memberâŠ