Pairing Issue with Zigbee Devices - Please help!

Devices & Integrations Connected Things
2
  1. You need to move the Hub away from the router.
  2. Have the device with in 5 to 10 feet away from the hub.
  3. Start the device in the pairing mode.
  4. Start the ST app pairing mode.
  5. Wait at least 30 seconds. (The new device should show up.
  • if the item doesn’t show up, get out of the pairing mode in ST app and a lot of times the item shows up on its own; you will see a (1) on the ‘+’ for adding new apps and things.
  • if this fails, you will first need to perform a factory reset on your Zigbee or Z-wave item.
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