Hello ST Community,
For the past several weeks I have been having an issue with
my Smartthings. I have narrowed down the
issue to be all my devices that use Zigbee are not pairing with my hub, and if
I am able to get them to pair, they are stuck in a there status making it
unusable. The devices all worked at some
point, or they had to be replaced by Smartthings to get them all working again.
Now again all of a sudden they stopped working.
The devices I am trying to pair are all the Smartthings
devices, not a 3rd party or custom devices type. Just a basic motion
sensor and a few open/close multi sensors. I will note that all my other devices, be it Z-wave
switches, outlets, water sensors, and even custom devices are still working.
While working with Smartthings support, and after explaining
my story about 8 times to different people, here are the steps taken to troubleshoot
and try to resolve my issues:
Read the blog about interference created by
other technologies in the home.
I changed the channel of my Wi-Fi router
I turned off devices that might cause
interference i.e., Baby Monitor, D-Link Camera
Changed batteries in all the devices, reset them
and tired repairing to my hub.
Moved the hub
the different rooms within my home
Tried to use my
hub at my work office and in-laws house
Unfortunately, none of these steps resolved the issue. The ST app will find the device however it
will remain stuck in a status and remain there making it non-operational. Nothing for these devices will show in the
As I mentioned, this has been going on for weeks at this
point and my Smartthings has become completely useless as these “things” are
Has anyone experienced this before? Can anyone recommend some other tips or
remedies that might help with getting this resolved?
Any help would be greatly appreciated.