Notify me when - mode problem

General Discussion
1

Hi

I have been using the notify me when app for the last year with no problems, however it has now stopped reponding to mode changes. I have it set so that i get notifications of movement (my cat) when I am away. It now notifies me whenever the movement sensor is triggered whatever mode the SHM is in

I have removed and reinstated the app a couple of times but this didn’t help

I emailed support last thursday and await a response

Alec

2

I know it’s not much help, but it works fine for me. I do the same as you. I have the notify me app set to only send notifications when my wife and I are away and it works fine and has been for awhile.

We use our phones for mode detection. Sounds like maybe it’s a problem with how your system is detecting your current mode.

3

You are not the only one!

1 Like
4

Got the exact same problem, had to uninstall ‘notify me when’ as it would not adhere to mode restrictions and I was getting a load of notifications whilst home

5

I got a response from support but they could not do anything as I had removed the app! I have reinstated it and notified them this morning

6

Can you share who you talked to? I can send him/her the logs I see:

‎1‎:‎21‎:‎46‎ ‎PM: debug Updated with settings: [mySwitch:[Master Bedroom Light], mySwitchOff:[Master Bedroom Light], pushAndPhone:Yes, frequency:10, modeSelected:Babysitter in the house]

As you see, the modeselected parameter in the settings is not part of the Smartapp code, so it should be a generic ST code used in the context of Smartapps.
I created “Babysitter in the house” for specific usage but I don’t use it in this smartapp.
So the weird thing here is that I didn’t specify a mode for any specific action but in the smartapp, it is set in the settings. Not sure if this is linked, but that is suspicious…

Screenshot_2017-12-03-13-25-37
Screenshot_2017-12-03-13-25-371600×2560 182 KB

7

Hi Alec,
Thank you for confirming your email address.
I have now had a look at your account but I cannot see anything set up on your account currently, based on what you have described. Have you deleted the SmartApp that you referred to?
Unfortunately, I cannot view historic data for apps that no longer exist, If you are able to set this back up and let me know if you have any further problems, I will gladly take a look for you. Please be careful, when setting this back up, to input your telephone number using the correct international dialing code (+44), as I notice that currently you have this set up incorrectly in some of your other apps.
If you can give that a try and let me know how you get on, I’m sure we can work out a solution for you.
Kind regards,
Dan Hughes
SmartThings Support Engineer

8

Hi Philippe

I couldn’t understand what you meant in your last paragraph

9

Hi,

I can confirm having the same issues.

10

Hi Alec, sorry for that. I updated my statement above.

in short, the log shows the smartapp has a custom mode I created in modeselected settings variable. Since I didn’t enter that value during the smartapp setttings, i don’t see why it would be there.