Not showing both phones

Apps & Clients
1

My husband and I each have an iPhone. It shows that my phone is present on the app but not his. We are new to this so I’m wondering if I didn’t add his phone correctly.

Thanks!

2

STart from the basics, you each have the ST app installed with your own accounts made?

AFter that, you can Add a Thing - Add Manually - Sensors - Presence Sensors

3

Thanks! I’ll look at presence sensors when he gets home. I have a feeling we didn’t do that! I definitely need the basics right now Haha thank you!

4

Sure! It’s been so long since I initially set it up… I forget if your phone automatically gets added as a presence sensor or if you have to manually do it.

I definitely know you both need the app with your own accounts on it.

5

My phone automatically showed up. I’ll play around with it tonight. I just automated some lights and I’m officially addicted. This could prove to be an expensive habit.

6

I personally was finding the presence sensors unreliable, so I instead use Life360 for presence sensing.

7

mystery solved. My husband signed in with the same account as me so it thought his phone was my phone!

thanks for all of your help!

8

Perfect, glad it worked!

1 Like