I know there are several similar topics on this, but I couldn’t find the particular help I am looking for.
We are a family of four, two teens (one college age and mostly away from home now). Three of us have iPhones, my 16 year old son defected to Android. I signed up with Life 360 a while back on a whim, never really used it and then decided to try it out now with ST as I wasn’t sure how to handle having an SmartThings account and letting the whole family get in there and mess with things!
I actually have two questions. I do have the kids added to Life 360 and that seems to work well. I’m on there too, but I also have my iPhone on ST as a sensor. I just don’t know what is the better option for my husband - just his iPhone, or Life 360. I don’t know if one works better than another with ST, or if there are advantages with one.
First question - how best to add his phone to ST if we choose that method. I did read Ron’s helpful post on adding multiple iPhones to ST, but needed clarification on that. Am I correct in understanding that he should NOT log into my ST account but create his own, then connect his account to our home hub? That never would have occurred to me - I would have just had him log into the same account. Is the rationale behind that because ST won’t add more than one iPhone per account? Or is it so he can limit or create the kinds of alerts he wants to get (which will be far fewer than mine)?
Second question - the Life 360 smart app is giving me fits. I installed it a few weeks ago and it worked perfectly. But I had to change my son’s account to use his new phone, and suddenly I couldn’t add new users, I couldn’t delete his old iPhone, I couldn’t delete the app, all kinds of errors. I finally got it figured out enough to delete him and the app. But now I can’t reinstall it. If I reinstall it from the ST app, when I go to enter my credentials and press next, it takes me to a “Page Not Found” error. If I delete it and try instead to install it from the IDE, and then go into ST to add it, I get an error about invalid token. Have no idea how to reset so I can add it again.
I do have an email into support, but I didn’t know if it might be something very obvious to others who understand that stuff better than I do.
Sorry for the lengthy questions, just very confused.