I’ve recently bought a SmartThings starter kit with the hub (model: STH-ETH-250) included. My first attempt to get everything set up was to follow the instructions to install the app on my phone, put in the batteries and connect the Ethernet and power cables to the hub. I’ve also created a location in the app.
When I attempt to add the hub in the app it doesn’t show up automatically, so I have tried manually.
I can get to 40% progress entering my welcome code, but when I hit ‘Register your hub’ I get this error:
“No network connection - A network or server error occurred. Try again later.”
I’m now stuck and can’t progress. I’ve tried to reset the hub using the reset button at the back. I know the internet on my phone is working (I’ve tried to register the hub using Wifi and mobile data without any luck). I did notice that when I click on the Customer Service link (labelled: “Tap here for help”) that the web page sometimes very briefly shows an error that the network has changed, but it quickly rectifies and loads the web page correctly, so there might be something going on with how the app is connecting to the internet.
Any ideas would be greatly appreciated. As of now the kit is completely useless to me, and I hope I can get it to work.