Hi, I just bought the SmartThings hub (model STH-ETH-250). App from cellphone fails to connect to the hub. So I ping from the cellphone to the hubv2 IP and of course, all look good. So I contact Samsung support as specified on the App. Some clueless guy with an Indian name who can barely read and understand English replies a few hours later asking me to provide him with the model number (which was included in my original message). I reply with the model number (again) and also added the SN. Days later NO reply.
So, useless customer support leaves me with a device that is not working. Frustration frustration frustration.
So, with customer support being non-existent,
where do I get troubleshooting info? How do I make it work?
Also, where do I vent about their useless customer support? I’m seriously pissed with the situation. hahahahaha