Having Trouble Registering my Hub


#1

I’m having trouble registering my hub. The light is green on the front on my hub but when I type in my welcome code into the smarthings app I simply get the error “No network connection - A network or server error occurred. Try again later.” The “tap for help” link is basically useless. Help?


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #2

New App (Samsung Connect)? Or SmartThings (Classic) App?

We recommend the latter (Classic…), but if one doesn’t work, then try the other!


#3

Tried both and neither work. On classic i get no error on attempting to register, it just stays on the registration screen and never progresses.

As an aside, having two apps is really confusing. I found no guidance in the box or in the app that advised the recommended route. I think this experience could use work…


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #4

Be sure to express this to SmartThings Support (and on Reviews, Ratings, etc.). They’re not getting the message. Or maybe they are, but management isn’t, or maybe it’s just too late.