Newly installed smart apps not showing in mobile app

SmartApps & Automations
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21

Hitting the same issue here. Any workarounds? In my case I’m trying to install Nest Manager.

22

New Android app on playstore tonight, fixed my issue with Smart Apps not loading. Wow! Hopefully that helps!

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23

I’m having this problem currently, but unchecking the box did not fix.

Just installed pollster ‘from code’ to my smartapps in IDE just like I’ve done before with rulemanager and rule and mediarenderer.

saved, published for me, unchecked the box, everything. app still doesn’t show up in my smartapps.

24

I’m having the same issue, I installed/saved/published(for me) a new app, but it’s not showing up under the Smart App Category I set in the code. I tried the OP’s suggestion of unchecking the ‘Enable local child app discovery’ (it was initially checked when I looked at that screen), but the app is still not showing up for me in the mobile app.

Are there any other workarounds? Should I be setting the Category to something different than one of the existing categories that are listed in the mobile app?

Thanks kindly.

25

That Category selection is ignored for self-published SmartApps.

They will only show up in the “My Apps” at the bottom of the list of categories.

26

Thanks for the reply @tgauchat! Should I be concerned that I don’t have a ‘My Apps’ category at the bottom of the categories list under Marketplace > SmartApps? The last entry in the list for me is ‘More’. :frowning:

27

Yes. Be concerned … be very concerned. :ghost:

I’m guessing, that, perhaps you have published your SmartApp on the wrong shard!

What is your path to the API:

28

I’m using https://graph.api.smartthings.com/ide/apps , I think that should be correct given my location on the west coast, no?

29

No. Except for Europe and Asia Pacific, the NA regions aren’t geographic (yet).

Find our your shard using these steps:

  1. Logout of the IDE.
  2. go to: https://graph.api.smartthings.com/location/list
  3. and fill in your login.
  4. Your browser’s URL bar should automatically redirect to your individual shard:

If it still says “graph.api”, that’s NA01; otherwise, the URL will include “-na02-” or “-eu01-” in it.

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30

Following your steps leads me to the url https://graph.api.smartthings.com/location/show/
It still says graph.api , but I’m not sure how to deduce my shard from this.

31

You’re probably on the original NA01 shard, though there’s a chance your browser isn’t showing the redirect. ( FAQ: How to find out what “shard” (cloud slice IDE URL) your Account / Location is on? ) has a bit more info.

Check the various tabs and if your Devices, Locations, Live Logging, etc. are all there you probably are in the right place, despite my guess of what’s wrong.

I’ve seen some chatter that SmartThings have some current issues with SmartApp self-publishing for some reason. Doesn’t hurt to email: Support@SmartThings.com

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32

Thanks again @tgauchat. I followed your guide and I’m definitely on the NA01 shard. Someone replied to your guide and mentioned that the url redirects differently across browsers so I thought I might as well try logging in to the IDE using Chrome instead of Safari, I published my app, and just like that it’s showing up in the mobile app now. Must be some kind of weird Safari bug!

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