First rule about being a SmartThings customer.
Remodeling is in progress. Certain basic functions might break at any time. Please open a ticket at firstname.lastname@example.org and someone will tell you to come to the community to solve your issue.
We are here to help… But we can only help in share the pain. However, many of us still think the pain is still worth it.
I’ve been a customer for over a year and have gotten used to this. Maybe I shouldn’t have, but I am.
SmartThings is working hard to solve these issues, but the law of unintended consequences is kicking their asses right now.
Stay patient my friend, stay patient.