New user - not a happy user

[JDRoberts]

First things first: there are two different smartthings app’s. The legacy one, called “classic“ is still used by many customers. But the current app, which we call the V3 new app in this forum, is the one that you should probably start with since you are a new user. But let’s just make sure that you did get the correct app:

(The topic title is a clickable link)

FAQ: how to tell which version of the SmartThings mobile app that you have

In 2018, there were two available versions of the mobile app. The classic was discontinued in December 2020, even though it still has some features that the newer app does not have. It’s easy to tell the difference: they had different logos. [image] If you were directed to this FAQ so that you could figure out which version of the mobile app a forum post was referring to this is as far as you need to read. The remainder is more for experienced members of the forum and covers how we as a community are dealing with the ever-changing terminology the platform has presented. But feel free to skip it if you’re not interested in that kind of thing. Jargon and History Note that the name of the 2018 app changed multiple times since it was first released. As of July 2019 …

The second thing is that the new V3 app has been changing very rapidly and in quite significant ways and not all of the documentation has kept up with it. For example, what were called “custom automations“ just a couple of months ago are now just called “automations.“

This has been a continually frustrating fact of life with smartthings: rapid rates of change can be good or bad, but undocumented rapid rates of change can be very hard to keep up with.