Hi all, I’m a homebuilder and we include a ST hub with everyone home we build/sell. We also include the Kwikset 910 Deadbolt (Zigbee). Recently, the supplier I get the deadbolts from let me know that Kwikset upgraded this product and has fully discontinued the older version. Here are pics of the older version and here are pics of the newer version.
The problem I’m having is the newer version will NOT pair with ST no matter what I try, and believe me I’ve tried everything. But when I try pairing the older version under the same conditions it pairs up right away no problem. It appears to me as though something Kwikset messed with in the newer version has stopped it from being compatible with ST. My supplier said the newer version “…has an upgraded 1.2 radio, but it will still work with the 1.0 radio.”
Anyone noticing the same thing or have any suggestions? We really need to get this newer version compatible with ST again so I don’t have an issue with homeowners complaining they can’t pair the product with their hub.