OK, some people are reporting that somehow the network ID for the Hue bridge got corrupted and that after that SmartThings could no longer control Hue bulbs although other systems with independent connections to the Hue bridge still worked fine.
@cmeans has a manual fix for that specific problem discussed in the following post.
Note that this is different than the earlier one that was in beta where high volumes of polling caused by a previous platform update were causing those who had more than about 15 devices connected to the bridge to get a problem where the smartthings hub kept rebooting. This new one doesnāt involve any rebooting, the bulbs just canāt be controlled.
Hmmā¦ my hubs been randomly going on and off line for a few weeks, and is still doing it. I see a crap ton of SSDP every minute spewing out of the samsung audio connect appā¦ related?
Sounds likely, but not due to the bad bridge ID, but rather one of the other two current known hue problems. . It turns out that that actual problem isnāt the hue bridge itself. Itās just the volume of messages that have been introduced by changing the polling of the hue bridge from once every five minutes to once every five seconds. There were some reports that people were having the same problem with Sonos even if they didnāt have a hue bridge. Itās just the ST hub getting flooded and losing track of where it is and in some cases even rebooting.
It does raise the question of whether the new polling was ever tested with a hue bridge that had the max 50 devices on it.
Support was no help for me, but what I found on my own is that though the IP address was correct for my Hue, thereās an additional ID value, and they were different.
So, I took the ID value reported by the Hue app for my bridge, and I used the SmartThings Web UI to edit the Philips Hue Hub device entry and replaced the bad ID with the correct one (there were some extra numbers prefixed, which I left as they were). Once I did that and re-stepped through the Hue (Connect) setup, everything matched up and I didnāt have to reset anything else and all my bulb configurations stayed in place.
So happy to be able to tell Alexa to turn my lights on/off again.
Simple solution to that is to just add Hue DIRECTLY to Alexa. Just make sure you donāt authorize any hues connected directly a second time in ST, or each light will show twice in Alexa .
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bamarayne
(Jason "The Enabler" as deemed so by @Smart)
6
Nope pretty random. Pretty fed up to be honest. Going to leave the whole thing broken and go to bed. System seems worse in the evening. (Probably because I need the lights more!!)
I never had any problems controlling Hues with Alexa. Issue was controlling with ST. Turn lights on with Harmony or Alexa. Then attempt to change color or turn off with ST and ST would get all confused since it had not turned them on ( I assume). Open ST app, select the room with the lights and Hues would be stuck on " turning on" or " turning off" . Open up logs for the light and see ST had sent on or off command to light every second for the past ___ minutes ( trying to figure out if it was on or off ? )
Ok looked at that ID thought it might help but I canāt find anywhere in the IDE to change the HUE IDnumber I can see it but canāt edit it. Assuming you didnāt mean device network ID.which I tried changing but had no effect.
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
11
Any chance you might be looking at a harmony issue here? Have you tried removing the bulbs from harmony control?
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
12
Did you look at the individual devices under the my devices tab?
If it was Harmony wouldnāt work. I tap the button on Harmony to turn on lights, they turn on, I press the rocker they dim, I hold the button they turn off.
If I tell Alexa " Turn on lvingroom blooms" they turn on. I tell Alexa to turn off the blooms, they turn off. I open ST, go to living room and the blooms are not on or off. The button says " turning on" or " Turning off" . I can open it first thing in the morning, and they will still be " turning off" from when I ran good night the night before. Or it did before support removed all my Hues
It is the same ( or close to the same) issue ST " fixed" with the patch a few weeks ago with ST not getting updated states from Hue.
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
16
Make sure you go through āmy devicesā. Choose the hue bridge. Tap on edit and scroll down.
Write down the number thatās there before you change it!