New door lock doesn't show up with icon in "Doors and Locks"


#1

I’m installing some Kwikset 910 locks right now.

For some reason, the second one (Back Door) I installed isn’t showing up with an icon in the “Doors and Locks” area . I have a Smartthings open/close sensor on the door, along with the Kwikset. Both show up in “Things”. I have the same setup on my Front Door, and it shows up fine in “Door and Locks”, along with an icon on the second page. I went into “Doors and Locks” and added the Back Door and lock…and I see them still there if I try to do it again, but no Icon for the Back Door. Front Door has an icon.

I suspect I did something wrong. I had another Kwikset that was acting up on the Back Door, so I completely removed it. Before that, the open/close sensor was showing activity in Doors and Locks.

This may be a confusing description of my problem…but that’s because I’m confused.

Mike


(sidjohn1) #2

Have you tried adding it to doors and locks yet? Use the gear @ the top.


#3

Yeah, it’s added. I should restate what I mean by “icon”…it’s the shortcut that gets created. When I click “Doors and Locks” and the Shortcuts page opens, it just has the Front Door. But if I then click the gear, both doors are there and configured the same.

If I go back to the Dashboard, under Doors and Locks, it only shows the status of the Front Door sensors. It used to show the Back Door sensor also (before I added the lock), but somehow that’s gone.


(sidjohn1) #4

To my knowledge shortcuts are only for things that are actionable, like locks and switches. A door w/o a lock has no actions and shouldn’t be on the shortcut page. one swipe over is the right now page it should show all your doors and their state.


#5

Right…but the door does have a lock now, and an open/close sensor. It doesn’t show up in the “Right now” screen.


#6

Well, not sure what I did, but I went back in and checked everything I had added for the Back Door, and hit Done again…and the shortcut is now there. Very strange.