I am having problems adding any new device. I always get “couldn’t add device. Something went wrong. Try again later.”
I have a version 3 hub and around 20 devices. I’ve tried multiple ways to add a new device. Including scanning the barcode and selecting by brand. I have Rebooted the Hub and tried reinstalling SmartThings app.
I am having this same problem now that I never had before. Not sure if an app update broke it. I cannot add light bulbs, motion sensors, switches, outlets, nothing!
I have been using SmartThings for years to create a smart home, but things continue to break and requires continuous maintenance on my part to keep my home running smoothly. My whole family gets annoyed when things stop working, usually SmartThings is to blame.
I have not tried to exclude devices because I get this error for all new devices. Is getting a support ticket the best way to get this problem resolved?
Exactly the same problem with a Schlage Connect lock. If I scan the QR code I get the same screen as above. I have excluded the lock and still get the same result. I have rebooted the hub (V3) multiple times and reset the lock to factory settings multiple times. No luck. If I try to add through a search for the device it connects in a non secure mode and asks to reconnect but when I follow the prompts the screen locks (Android). If I try to connect by manually identifying the device, I still get the message that it can’t connect right now, try again later. Very frustrating.
Same thing happened to me and here is how i fixed it.
Instead of manually adding the devices, once you put the items in pairing mode (sengled bulbs for me) select SCAN FOR DEVICES instead. The bulbs (along with nearby devices) came up and i added that way.