Just FYI, I did open a Support ticket (#241502) and this was the response that I’ve received:
SmartThings Support] Support request #241502: Neatatmo (Connect) smartapp not updating/connecting
Sorry to hear you’re having issues. I appreciate you providing the live logs. It looks like you currently don’t have any devices selected under the Netatmo (Connect) SmartApp. I’d like to select the devices and attempt once more. If that fails, please uninstall and reinstall the SmartApp. Please keep me updated as I want to ensure this resolved.
And this was my response:
Of course I had 3 devices selected and it was working fine until yesterday morning around 9am PST, and I haven’t changed anything before or after that.
I’ve already tried to run the Netatmo (Connect) smart app again and it’s failing on the first page (Connect to Netatmo) and it’s returning an XML page (with the error=invalid_token), so I can’t even get to the next page to select the Devices!!!
It looks like whatever you guys did yesterday morning also removed the Application State for this smartapp where the Token is stored!!!
Is this a supported SmartApp? If this is the case could you please fix the issue?
Note – To uninstall and reinstall the SmartApp I’ve have to remove the 3 child devices correct? If that is the case it means that I’ll have to change about 10 rules/smartapps that use those devices before I can remove them and this is not so simple!!!
Like always, the experience with ST Support is very frustrating.
Hey Guys (@slagle / @Aaron ), is this what you guys expect from support?