Since support will take days to respond, anyone else seeing their Netatmo link gone? I get invalid URL when I try to reset it up since the database meltdown yesterday. Trying to figure out if its widespread issue with other Netatmo integrations.
I also had to completely re-do my Hue integration too as all data was lost on that one.
Yep… seems to have stopped functioning yesterday morning and has not reported anything since about 11 AM and is reporting an “invalid URL” when trying to reconnect.
I know that there has been some platform problems in the last day so I guess it isn’t surprising that it isn’t working.
Yep, same issue here. Looks like the “Netatmo (Connect)” smartapp is not able to connect to the Netatmo web API. It’s reporting a HTTP “Bad Request”. It could be related to the “Aplication State” issue that happened yesterday .
Well, that’s the thing. Since its “all resolved” now, but perhaps we lost all the old data…I get that. So I want to re-enter my credentials and restore my “state” if thats how they save it.
Something deeper happened here in the platform for sure.
@slagle said to send into support any marketplace apps that have problems. Since this is marketplace IIRC, I will submit a support ticket.
Just FYI, I did open a Support ticket (#241502) and this was the response that I’ve received:
SmartThings Support] Support request #241502: Neatatmo (Connect) smartapp not updating/connecting
Sorry to hear you’re having issues. I appreciate you providing the live logs. It looks like you currently don’t have any devices selected under the Netatmo (Connect) SmartApp. I’d like to select the devices and attempt once more. If that fails, please uninstall and reinstall the SmartApp. Please keep me updated as I want to ensure this resolved.
And this was my response:
Of course I had 3 devices selected and it was working fine until yesterday morning around 9am PST, and I haven’t changed anything before or after that.
I’ve already tried to run the Netatmo (Connect) smart app again and it’s failing on the first page (Connect to Netatmo) and it’s returning an XML page (with the error=invalid_token), so I can’t even get to the next page to select the Devices!!!
It looks like whatever you guys did yesterday morning also removed the Application State for this smartapp where the Token is stored!!!
Is this a supported SmartApp? If this is the case could you please fix the issue?
Note – To uninstall and reinstall the SmartApp I’ve have to remove the 3 child devices correct? If that is the case it means that I’ll have to change about 10 rules/smartapps that use those devices before I can remove them and this is not so simple!!!
Like always, the experience with ST Support is very frustrating.
Hey Guys (@slagle / @Aaron ), is this what you guys expect from support?
I already had an open ticket and also reported that there is a problem with My Netatmo Connect in an email response to them today… hopefully I don’t get a similar response.
Same here… not willing to do anything with the devices any more though since this is like the 2nd time I’ve had to do this with Netatmo in only a few months… makes the reintegration kind of useless I guess…