SmartThings Community

Nest manager issues

(David Wright) #1

I have been using the Nest Manager for a while now and I decided to update it. Since updating, nothing related to it seems to be working. When I turn up the temp it does nothing. The temp uv humidity and luminance reading do not change. I updated the smartapp and device handlers. The Nest Manager says that it is version 5.5.5. Did I miss something? Any help would be appreciated.

(Eric) #2

It would be good to see IDE log messages, or error messages if you go into NM in the ST mobile app.

I don’t know where you upgraded from / to. I assume you have your own nest developer account information?

You can also turn on remote diagnostics, and share that URL with us as a private message if you want us to take a look.

(Yves Racine) #3

There is also other alternatives for your Nest products:

(David Wright) #4

OK I tried to turn down the heat with the Classic app and here is the logs that showed up.

27%20AM
Screen Shot 2018-12-01 at 10.38.27 AM.png1775×244 86.9 KB

(David Wright) #5

But the nest thermostat did not register the changes. It still remains on 70. Also the Nest Weather does not update to current conditions.

(David Wright) #6

I have more logs as to where the NM is trying to update but having some issues.

14%20AM
Screen Shot 2018-12-01 at 11.08.14 AM.png1904×421 184 KB