I purchased a GE ZWave wireless switch (this one: https://shop.smartthings.com/#/products/ge-outdoor-plug-in-module) to remotely control a fan that is used to cool home theater equipment in my basement. I was able to successfully pair it to my SmartThings Hub, but for the life of me have not been able to control it with the SmartThings app on my iPhone. I can not turn it on or off remotely (although I can turn the fan on or off using the button on the top of the unit itself).
When I initially set it up (and I don’t know if this matters), I plugged in the device, paired it, and then had to unplug it so I could plug in the fan to the other end. I then plugged the device back into the wall socket. I tried the button on the top and it turned the fan on and off as it is supposed to.
When the SmartThings app would not control it, I contacted SmartThings Support and have been working with them all week to try to get this thing to work correctly. We have removed the device and re-added it, rebooted the Hub, pushed new firmware to it, disconnected power and ethernet, power cycled my router, and logged out of the SmartThings app (and logged back in, of course). None of those attempts have fixed this issue.
If there is someone out there who can help me resolve this issue, I would be most appreciative. I have one other ZWave device connected to the Hub - an in-wall duplex receptacle controlling a light in the living room - and for the most part this device has functioned correctly.
Thanks in advance for the assist!